Refund policy

Because our products are made to order, returns, exchanges, and refunds are considered on a case-by-case basis.

Please contact support@sherylssecondchancedesigns.com before returning an item. Include your order number, an explanation of the issue, and clear photographs when the item is damaged, defective, or incorrect. Items sent back without prior approval may not be accepted.

Approved items must be unworn, unused, and unwashed unless the item arrived damaged or defective. Personalized or customized products may not be eligible for return unless Sheryl’s Second Chance Designs made an error or the product arrived damaged.

If your return is approved, we will provide instructions explaining where and how to send the item. Return-shipping costs may be the customer’s responsibility unless the product was damaged, defective, or incorrect because of our error.

Each request will be reviewed fairly and compassionately. Approval of a return, replacement, exchange, or refund is not guaranteed and will depend on the circumstances of the order.

For questions or assistance, contact support@sherylssecondchancedesigns.com.